Free delivery in South Africa!

Terms and Conditions of Use

Welcome to better fitting footwear cc. When visiting or shop at betterfittingfootwear.co.za, you accept these (Terms & Conditions).

Please read the (Terms & Conditions) carefully. In addition you also will be subject to the guidelines, terms and agreements of the  (“Terms”) applicable to such service or business.

ELECTRONIC COMMUNICATIONS All communication with better fitting footwear cc will be done by E-mail, Or telephonically.

Variant in Colour Due to the variety in resolution and graphics shoe colour will vary.

COPYRIGHT All content included on this site, such as text, graphics, logos, button’s, images, audio, data compilations, and software, is the property of better fitting footwear. The compilation of all content on this site is the exclusive property of better fitting footwear cc and protected by South African Laws. All software used on this site is the property of better fitting footwear cc and is protected by South Africa copyright laws.

PRIVACY POLICY Better Fitting Footwear cc has taken security measures to protect personal information of users. For the purpose of this clause,LICENSE AND SITE ACCESS Better fitting footwear cc grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of better fitting footwear cc. This license does not include any resale or commercial use of this site or its contents any collection and use of any product listings, descriptions, or prices, any derivative use of this site.

ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Better fitting footwear cc reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

PRODUCT DESCRIPTIONS Better fitting footwear cc attempts to be as accurate as possible with Merchandise, However better fitting footwear cc does not warrant that product descriptions complete reliable or error-free. If a product offered by better fitting footwear cc is not as described, you may return it in within our 7 day return policy unused condition for a full refund.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THIS SITE IS PROVIDED BY BETTER FITTING FOOTWEAR CC ON AN “AS IS” AND “AS AVAILABLE” BASIS. BETTER FITTING FOOTWEAR cc MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BETTER FITTING FOOTWEAR cc, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BETTER FITTING FOOTWEAR cc WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM BETTER FITTING FOOTWEAR cc ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BETTER FITTING FOOTWEAR cc WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Delivery Terms

Deliveries in South Africa

Better Fitting Footwear aim’s to deliver all items by courier within the shortest time possible, all orders will be delivered within 72 working hours or less Monday to Friday (Subject to payment & confirmation). All deliveries are hand to hand delivery services, and all deliveries need to be signed for.

If your order isn’t delivered within the specified time frame, BFF will notify you and we will rectify the situation as soon as possible.

All orders are separate and individually dealt with.

BFF will deliver to the address specified with a copy of an invoice. Orders are delivered by courier and need to be signed for as proof of delivery. Therefore no orders will be delivered to a P.O. BOX number, only residential or business addresses.

BFF will not be held liable for any delays or failure to deliver goods due to circumstances out of our control.

Delivery is to all major cities within South Africa e.g. Johannesburg, Pretoria, Durban, Cape Town, Bloemfontein, Port Elizabeth, Kimberley, Nelspruit, Richards Bay, East London, Pietermaritzburg, Welkom, George, and Polokwane.

Deliveries policy for Botswana, Zambia and Zimbabwe

Shipment into Zambia, Zimbabwe and Botswana will be shipped on a DAP term meaning all customs chargers (vat and duties etc) will need to be paid directly to FedEx in country by the customer.

Zimbabwe:  Duties are calculated at an estimated 40% of the total invoice value + $5 per pair

Zambia : Customs are only allow up to 5pairs of shoes to an individual anything after that will be considered to be commercial and they will hold anything above 500usd, the shipment is less than 500usd Vat and duties may not apply.

Botswana :shoes attracts an import duty of 30% of the invoice value & 12% Vat on Cost Insurance & Freight (C.I.F.) Value respectively.

The courier that better fitting footwear will use is FedEx and they deliver to your door.

Better fitting footwear will not be responsible for customs stops however will assist where required.

Invoicing in South African rands only.

If you outside of these countries please contact info@betterfittingfootwear.co.zaand we will assist on request.

Return Policy

BFF is all about customer satisfaction. Happy customers are our number one priority; all customer concerns will be prioritized and resolved as soon as possible.

All orders leaving BFF premises will be inspected for defaults, correct colour, size and delivery instructions to ensure nothing but flawless service.

BFF will not be liable for any delays or failure to deliver due to circumstances out of BFF’s control.BFF advice’s that all orders should be inspected as soon as delivery is made to make sure your order is correct, and without fault. If an order has a discrepancy, you have a 7 day return policy. 

Emails should be sent to info@betterfittingfootwear.co.za  informing us about the discrepancy, and we will be happy to refund or exchange your order. If communication is not made via email within the 7 days of delivery the return policy will expire and the 7 day window period will close. Returns will then not be accepted.

For returns, send items back to the following address. 26 Ansell Street Rewlatch 2190 Johannesburg.All returned orders should be in the original packaging. All Items should be returned in an unused, perfect condition with all labels still attached. Items that have been worn, damaged or without all labels attached will be returned back to the customer.

When returning an item make sure it is appropriately packaged so it may not with stand any further damage.

Once you return your shoes, one of two things can happen:

     – A refund of the total amount is paid back into your bank account, or
     – We exchange the shoes, and send you a different size or colour etc

If BFF is unable to fulfil your order by any circumstances we will contact you and reimburse you the amount paid in full.

Vouchers 
Terms and conditions for claiming vouchers?
1) Voucher is not redeemable for cash.

2) Voucher is valid for a specific period, purchases must be made in this period.
3) Vouchers can only be used once and only 1 voucher will be assigned per customer. 
4) Voucher only applicable to purchases of minumum Rand value, this may differ from voucher to voucher.
5) This voucher will not be redeemable with other vouchers that we have provided to you.
6) Once the voucher expires it will no longer be valid and if not redeemed you will automatically forfeit it.
7) We can only deliver to one address per order.
8) Christmas voucher is valid from 1st December 2012 to 31 December 2012. A minimum purchase of R500 is required to qualify for the voucher.